Terms of Service
1. Overview
These Terms of Service govern the use of the High Country Detailing website and services, including bookings, fleet accounts, and customer portal access.
By using this website or our services, you agree to these terms.
2. Services
High Country Detailing provides vehicle detailing and related services. All services are performed at our workshop unless otherwise agreed.
Service availability, pricing, and timeframes may vary.
3. Bookings
When making a booking, you agree to:
- Provide accurate information
- Ensure the vehicle is available at the scheduled time
- Notify us of any changes as early as possible
We reserve the right to reschedule or cancel bookings where necessary.
4. Payments (Retail Customers)
Retail customers must pay at the time of booking or upon completion, depending on the service.
We accept payments via supported payment methods including card payments through our payment providers.
5. Fleet and Corporate Accounts
Fleet accounts are subject to approval.
Once approved:
- Bookings may be charged to account
- Invoices may be issued per booking or on a scheduled basis
- Payment terms may apply as agreed
We reserve the right to suspend or revoke fleet access if terms are breached or payments are overdue.
6. Invoicing and Payment Terms
Fleet customers agree to:
- Pay invoices within agreed timeframes
- Provide accurate billing information
- Ensure sufficient funds where card-on-file or automatic billing is used
Late payments may result in suspension of services.
7. Cancellations
We require reasonable notice for cancellations.
We reserve the right to apply cancellation fees for:
- Late cancellations
- Missed bookings (no-shows)
Specific cancellation terms may vary depending on the service.
8. Vehicle Condition and Responsibility
Customers must ensure that:
- Vehicles are presented in a reasonable condition
- Personal belongings are removed prior to service
While we take care during all services, High Country Detailing is not responsible for:
- Pre-existing damage
- Loose or damaged components
- Personal items left in the vehicle
9. Service Results
Detailing outcomes may vary based on vehicle condition, age, and prior treatments.
We do not guarantee specific results where factors are outside our control.
10. Accounts and Access
You are responsible for:
- Maintaining the confidentiality of your login details
- Ensuring your account is used appropriately
We reserve the right to suspend or terminate accounts for misuse or security concerns.
11. Social Login
We may allow login via Google, Microsoft, or LinkedIn.
By using these services, you agree to their respective terms and privacy policies.
We are not responsible for the operation of third-party login providers.
12. Website Use
You agree not to:
- Use the website for unlawful purposes
- Attempt to gain unauthorised access to systems
- Interfere with website functionality
13. Limitation of Liability
To the extent permitted by law, High Country Detailing is not liable for:
- Indirect or consequential losses
- Loss of data, income, or business
- Damage outside our reasonable control
Our liability is limited to the cost of the service provided.
14. Changes to Services
We may modify, suspend, or discontinue services, features, or pricing at any time without prior notice.
15. Privacy
Use of our services is also governed by our Privacy Policy:
16. Governing Law
These terms are governed by the laws of Victoria, Australia.
17. Contact
For enquiries regarding these Terms of Service, please contact us through our website:
18. High Country Detailing Customer App
The Customer App provides secure access to customer, vehicle, booking, service, invoice, rewards, gift-card, HCD Balance, message and support information held by High Country Detailing. Sign in with Apple and registered passkeys may be used to authenticate an account. An SMS verification code confirms an Australian mobile contact number only and does not itself sign in to or recover an account.
You must provide accurate account and vehicle information, protect access to your device and account, and promptly tell us if you believe your account has been accessed without authority.
19. HCD Balance and Custom Gift Cards
HCD Balance is closed-loop account credit for eligible goods and physical services supplied by High Country Detailing. Square processes an authorised top-up payment; High Country Detailing records the confirmed value in its own account-credit ledger. A top-up is credited only after the payment is confirmed.
HCD Balance is not a bank account or Square gift card, cannot be transferred between customers and cannot be withdrawn as cash except where required by law. Custom HCD gift cards remain separate from HCD Balance and retain their own codes, balances and applicable conditions.
20. Apple Wallet
An Apple Wallet pass may display HCD Balance, gift-card or rewards information for convenience. High Country Detailing’s server record remains authoritative. The pass is not a general-purpose payment card and does not provide unrestricted tap-to-pay access. HCD Balance spending requires a short-lived, single-use code created by the customer for a chosen maximum amount.
21. Photos and Representative Vehicle Images
You confirm that you have the right to upload any vehicle photo or other content you provide through the Customer App. We may store and process that content to provide the requested quote, booking, service, progress update or support.
If you request a representative vehicle image, limited vehicle descriptors may be sent to an artificial-intelligence image service. A generated image is illustrative and may not reproduce the vehicle’s exact trim, accessories, condition or modifications. You may replace it with your own vehicle photo.
22. Account Deletion and Retained Records
You may request account deletion from within the Customer App. We may retain bookings, invoices, payments, refunds and other records where required for taxation, fraud prevention, dispute handling or other legal and business obligations. A deletion request does not cancel an existing booking, debt, refund review or other outstanding obligation.