Privacy Policy

High Country Detailing operates this website at:
https://highcountrydetailing.com.au

This Privacy Policy explains how we collect, use, store and protect personal information when you use our website, booking system, fleet portal, and related services.

Information We Collect

We may collect personal information including:

  • Name
  • Phone number
  • Email address
  • Vehicle details and registration
  • Booking history
  • Payment and invoice information
  • Business name and account details
  • Billing and accounts payable information
  • Fleet account activity
  • Login and account information
  • IP address and browser/device data

If you apply for or use a fleet or corporate account, we may collect additional business-related information to manage your account, vehicles, bookings, and billing arrangements.

How We Collect Information

We may collect personal information when you:

  • Make a booking
  • Submit a contact or enquiry form
  • Apply for fleet or corporate access
  • Log in to your account
  • Use social login (Google, Microsoft or LinkedIn)
  • Purchase or use services
  • Interact with our website

Social Login

We allow users to sign in using third-party providers including Google, Microsoft and LinkedIn.

When you use these services, we may receive basic profile information such as your name, email address and profile image. This is used to create or link your account on our website.

We do not receive or store your passwords from these providers.

Please refer to their privacy policies for more information:

  • Google Privacy Policy
  • Microsoft Privacy Statement
  • LinkedIn Privacy Policy

How We Use Your Information

We use personal information to:

  • Provide detailing and related services
  • Manage bookings and customer enquiries
  • Manage fleet and corporate accounts
  • Process invoices and account billing
  • Send booking confirmations and notifications
  • Provide customer support
  • Improve our website and services
  • Prevent misuse or fraudulent activity
  • Comply with legal and business obligations

Fleet and Corporate Accounts

If you apply for or use a fleet account, we may use your information to:

  • Assess and approve applications
  • Manage business accounts
  • Track bookings, vehicles and service history
  • Issue invoices and statements
  • Manage billing arrangements and account terms

Fleet access may be limited until required account information is completed and approved.

Payments and Billing

We may use trusted third-party providers such as Square and Xero to process payments and manage invoices.

We do not intentionally store full credit card details on our website. Payments are handled securely by our payment providers.

Cookies and Login Sessions

We use cookies to:

  • Maintain secure login sessions
  • Remember user preferences
  • Improve website functionality

If you select “Remember this device”, your login session may remain active for an extended period.

Disabling cookies may affect how the website functions.

Notifications

We may send service-related communications including:

  • Booking confirmations
  • Appointment reminders
  • Fleet application updates
  • Account notifications
  • Invoice and billing updates

These communications are necessary for providing our services.

Website Analytics and Third-Party Content

Our website may include analytics tools, tracking technologies, or embedded content from third parties such as Google, Meta, or other platforms.

These services may collect data in accordance with their own privacy policies.

Comments and Media

If comments are enabled, we may collect information submitted through comment forms along with IP address and browser details to assist with spam detection.

If you upload images, avoid including location data, as it may be accessible to others.

How We Protect Your Information

We take reasonable steps to protect your information from misuse, loss, or unauthorised access.

Security measures may include:

  • Encrypted connections (HTTPS)
  • Secure login systems
  • Access controls
  • Monitoring and security tools

Who We Share Information With

We may share information with trusted providers required to operate our services, including:

  • Hosting and website providers
  • Payment processors
  • Accounting and invoicing systems
  • Email and SMS providers
  • Security and analytics services

We may also disclose information where required by law.

Overseas Data

Some providers we use may store or process data outside Australia. We take reasonable steps to work with reputable providers.

Access and Correction

You may request access to or correction of your personal information at any time.

Complaints

If you have concerns about your privacy, please contact us so we can investigate and respond appropriately.

Data Retention

We retain personal information as required for:

  • Service delivery
  • Business operations
  • Legal and accounting obligations

When no longer required, information may be securely deleted or anonymised.

Contact Us

For privacy-related enquiries, access requests, or complaints, please contact us through our secure contact form:

https://highcountrydetailing.com.au/contact/

Please include “Privacy Request” in your message.

High Country Detailing
Shepparton, Victoria
https://highcountrydetailing.com.au

High Country Detailing Customer App

The High Country Detailing Customer App may collect and use your name, email address, verified Australian mobile number, optional address, account identifiers, device or push-notification identifier, vehicle and registration details, booking and purchase history, invoices, service records, messages, support requests, approvals, communication preferences, rewards, gift-card information, HCD Balance information, and photos or other content you choose to provide.

We use this information to authenticate and secure your account, provide bookings and physical vehicle-detailing services, show service progress and account history, process customer decisions, deliver operational notifications, provide support, and maintain our business and financial records. Sign in with Apple may provide an Apple private relay email address. A mobile verification code confirms your contact number only; it is not used as a sign-in or account-recovery credential.

Where you have agreed to receive HCD marketing, we use your name, email address or mobile number to send communications from High Country Detailing. We also use your customer account identifier, booking and purchase history, and communication preferences to determine which HCD offers or reminders are relevant and whether you are eligible to receive them. These details are linked to your customer account. You can withdraw your marketing permission using the unsubscribe options provided with our communications or your available account preferences. Operational messages about an existing booking, payment or account are separate from marketing.

These uses are for High Country Detailing’s own communications. The inspected HCD Garage app does not use this information to track you across other companies’ apps or websites.

Vehicle Photos and Representative Images

Vehicle photos you upload may be resized and stored in our secured WordPress Media Library against a vehicle, quote or booking that belongs to your account.

If you ask us to create a representative vehicle image, we may send limited vehicle descriptors—such as year, make, model, variant, colour and body type—from the HCD server to our artificial-intelligence image service provider, OpenAI. We do not include the vehicle registration, your name, contact details, booking notes or payment details in that request. The generated image is illustrative and may not reproduce exact trim, accessories, condition or modifications. You may instead upload your own vehicle photo.

HCD Balance, Gift Cards and Apple Wallet

HCD Balance is closed-loop account credit for eligible goods and physical services supplied by High Country Detailing. Square processes an authorised top-up payment, after which High Country Detailing records the confirmed amount in its own account-credit ledger. HCD Balance is not a bank account, is not a Square gift card, cannot be transferred between customers and cannot be withdrawn as cash except where required by law.

Custom HCD gift cards remain separate and retain their own codes, balances and conditions. An Apple Wallet pass may display current HCD Balance, gift-card or rewards information, but the HCD server record remains authoritative. The pass is not a general-purpose payment card. HCD Balance spending uses a short-lived, single-use customer-approved code for a chosen maximum amount.

Account Deletion

You may request deletion from within the Customer App. We revoke active app sessions and begin an auditable deletion process. We may retain bookings, invoices, payments, refunds and other records where required for taxation, fraud prevention, dispute handling or other legal and business obligations. You may also contact us through the secure contact form for access, correction or deletion enquiries.

HCD Garage Payment SDK

HCD Garage uses Square’s In-App Payments SDK for secure card entry and Apple Pay. Square processes payment information and may collect account and device identifiers, interactions with its payment components, and crash information. Square uses the declared account and device identifiers and payment-component interactions for analytics, and payment and crash information to provide and maintain payment functionality. These SDK data types are linked to identity in Square’s privacy declaration and are not declared as being used to track customers across other companies’ apps or websites.

Customer App Deletion Requests

You can request deletion in HCD Garage through Account → Sign-In & Security → Delete Account. High Country Detailing handles deletion requests at [email protected] and will complete the process within 14 calendar days. The app signs you out after an accepted request and keeps a private receipt on that device so you can check its status without signing in again. An accepted request is not a statement that deletion has already finished. Any records that must be retained remain subject to the retention provisions in this policy.